This policy provides insurance against damage to your own vehicle and/or your liabilities to other parties such as injury or death and damage to other parties’ property because of a motor accident.

Insurance premiums will be based on risk characteristics. The greater the potential risk, the higher the premium. The lower the potential risk, the lower the premium.

This means the price of motor insurance will no longer be based on Motor Tariff (a set of fixed price list).

The sum to be insured should be based on the market value of your car. Market Value represents the value of your car with an allowance for wear and tear and/or depreciation.

You can send us an email at customer.service@fatberry.com or you can live chat with our customer service with the chat button on your bottom right.

In the event of a car accident, you should call representative towing service as at Panel listing. It’s important that you make a police report within 24 hours. You can call our representative customer service to check your claim status at +60176426758.

Your claim will be processed once the adjuster’s report and other relevant documents are received by Insurer. Therefore, it is important for you to notify us or insurer and give complete documents as soon as possible so they can process your claim without any delay.

In the event of an accident, ensure that your vehicle is sent to your own Panel of Workshops ' or an authorized franchise repairer/dealer (car manufacturer service centre). A police report should be lodged within 24 hours. You are also required to notify us of the accident immediately whereupon we shall advise you of the procedures & furnish you with a claim form to be duly completed & returned to us together with all the other relevant documents requested.

If your vehicle is involved in a minor accident whereby you may not want to make a claim on your own policy but the accident involved third party property damage or third party bodily injury, please call your selected insurance company to make the notification.